hello
i submitted my request to mellanox several times (4 + now) over the last 2 weeks, have sent them 5 emails, now they bounce back from support@mellanox.com as blacklisted.
no response at all from support, no case # no response.
I even found the $595 support package for warranty, and lodged a query about buying support, not a peep. i thought my email wasnst working, but i see yours, and many other messages. ive checked spam, not there either.
i have 1 x SX6012 which needs updating. (cant believe i paid $12K for it) if i cant ill just throw the fkn thing in the bin after smashing it with a sledge hammer, and forget about mellanox, and infiniband forever. im over their arrogant treatment of their customers, no wonder its a shit view of mellanox in the community. everyone i talk to in the IT world (IBM, Fujitsu, HP) senior systems engineers and the like, have a very dimm view of infiniband. so much so they will happily rip it out of an in infrastructure when they see it.
When i was a senior system engineer at Fujitsu, (Mellanox Japan,)they jumped right up my ass when i had problems with a clients (Fuckin huge gov dep) infiniband. But if you a lil player they dont want to know. What an attitude.
MT1334X03746
MT1321X01949
over this mess.
eddie.notz <community@mellanox.com> wrote ..
eddie.notz
replied to the discussion
"Firmware/OS MLNX-OS IMAGE"
To view the discussion, visit: https://community.mellanox.com/message/6159?et=watches.email.thread#6159
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